This policy contains information about how the Company collects, uses, protects and processes the User's personal data, so please read this policy before using ernesto.lt services. By registering and making orders on the Company's website, you must confirm that you have read and understood this Policy and the Terms and Conditions of Purchase and agree to be bound by them. If you do not agree with this policy and/or the terms and conditions of purchase, we recommend that you do not use the ernesto.lt website. The controller of your personal data is UAB Ernestobankas, address Sodu g. 6A-R24, LT-013013, Vilnius, Lithuania, e-mail address: info@ernesto.lt

 

General provisions

To process the User's personal data in a lawful, fair and transparent manner;
Collect the User's personal data for specified, clearly defined and legitimate purposes and not further process it in a manner incompatible with those purposes;
Ensure that the processing of the User's personal data is adequate, relevant and only necessary for the purposes for which it is processed;
Ensure that the User's personal data is accurate and, where necessary, kept up-to-date; take all reasonable steps to ensure that personal data which are not accurate in relation to the purposes for which they are processed are erased or rectified without delay;
keep the User's personal data in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
process the User's personal data in such a way as to ensure, by appropriate technical or organisational measures, adequate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.

Collection and processing of data

We collect and process only adequate and relevant personal data of the User necessary for the purposes for which it is processed.
The User Personal Data we collect and process:
When you shop in the Company's online shop ernesto.lt without creating an individual account, i.e. in the capacity of a Guest, for the purpose of concluding and executing a contract and on the legal basis, the Company collects the following User personal data:

Name; Surname; Telephone number; Email address; Delivery address of the goods purchased by the User; Delivery method; Payment method; Payment information; IP address.

User's personal data that we collect and process when the User creates an account on the Company's e-shop but does not make a purchase, i.e. Registration Data. This data processing is carried out in accordance with the Terms of Service Agreement concluded between the Company and the User.

In order to make shopping in the Company's online shop ernesto.lt as convenient and quick as possible for the User, you can create a personal account. Once the User has created a personal account, the Company collects and processes the following data:

Name; Surname; Email address; Delivery address; Telephone number; IP address.
We collect and process the User's personal data that you have voluntarily provided to the Company:
By creating an account on the Company's online shop ernesto.lt, the User may provide additional User Personal Data, at his/her own discretion:
Gender; Date of birth; Payment card details saved in the personal account; Second home or mobile phone number.

User's personal data collected and processed by the Company for communication purposes on the basis of the contract concluded between the User and the Company for the use of the ernesto.lt website:

If the User opts in to receive marketing offers from the Company and third parties and/or chooses to communicate with the Company, the following data is collected through the communication methods provided by the Company:

Name; Surname; Email address; Feedback history on Ernesto.lt; Wish list; History of communication between the User and the Company; Telephone number; IP address; Shopping cart information; Purchase details; Order history; Payment history.

The Company grants the User the right/option to control all optional types of communication provided by the Company, including login and billing options.

Additional personal data of the User may be collected in relation to the use of the.lt website, depending on the services provided by the Company.

On the basis of the terms and conditions of the service contract between the User and the Company, when the User contacts the Company for assistance, the Company processes and collects this data:

When the User provides the Company with a feedback, complaint and/or asks the Company for assistance, the Company may collect the User's data listed below:

Name; Surname; Email address; Telephone number and/or other contact information; Copies of correspondence between the User and the Company.

In order to improve the User's browsing experience on ernesto.lt

 

Can I object to the processing of my personal data and still use the ernesto.lt online shop?

The User has the right to object at any time to the processing of the User's personal data based on the User's consent. However, in the absence of the mandatory data, we will not be able to fulfill the User's purchase, as the Company would not be able to fulfill the terms of the order.

 

Transfer of personal data

The User's personal data is only transferred to trusted third parties with whom we have entered into contracts and only to the extent necessary to provide the service. For the purpose of the proper provision of the service, we transfer the User's personal data to the following partners:

Courier companies that deliver goods to the addresses provided by the User;

Suppliers of goods who deliver goods directly;

We also provide the User's personal data to:

To law enforcement authorities in accordance with the procedure provided for by the legislation of the Republic of Lithuania;

To public authorities and courts, where such obligation is provided for by the applicable legislation.

Please be advised that the User's personal data may be transferred outside the European Economic Area (hereinafter referred to as the "EEA"). The transfer of the User's personal data outside the EEA is subject to the following conditions:

The data is only transferred to the Company's trusted partners who ensure the provision of our services to the User;

Such partners have data processing agreements in place to ensure the security of the User's personal data in accordance with the requirements of the law;

The Commission of the European Union has issued a decision on the adequacy of the country in which our partner is established, i.e. an adequate level of security is ensured;

The retention period of the User's personal data

The User's personal data shall be kept for the period of time necessary for the performance of the contract for the purchase of the goods, but not less than the period of time for which the Company is obliged to do so by the legislation governing the Company's activities. The User's personal data which are processed after the User has consented to such processing shall be processed and stored until the date of revocation of the User's consent.

How can I access my personal data processed?

The User has the right to have access to the User's personal data processed by the Company. You can access the User's personal data processed in the following ways:
By sending a request to the Company by e-mail: info@ernesto.lt;
Changing and correcting personal data
If you have noticed that the User's personal data is inaccurate or incomplete and you wish to change or correct it, you may do so in the following ways:
In your personal account in the My Account editing environment;

MY ACCOUNT - MY PERSONAL INFORMATION

By sending a request to the Company by email to: info@ernesto.lt;
Can I request that you delete my personal data?
The User has the right to request that the Company stop processing the User's personal data and delete it. The User's personal data will be erased upon receipt of the User's request.
The User's personal data will not be deleted from the Company's database if, upon receipt of the User's request, we determine that:
The User's personal data is necessary for the purposes for which it was collected or processed;
The User has not withdrawn consent to the processing of the User's personal data;
The User has not consented to the processing of the User's personal data, but such processing is necessary for the legitimate interests of the Company;
The Company is obliged to process the User's personal data under applicable European Union and national legislation.
It is necessary for the Company to process the User's personal data for the establishment, exercise or defence of legal claims.
You can request the deletion of User personal data in the following ways:
By sending a request to the Company by email: info@ernesto.lt;

Restrictions on the right to process personal data

The User has the right to restrict the Company's ability to process the User's personal data. If the User restricts the processing of the User's personal data, the Company will no longer perform any actions with the User's personal data, except for the storage of personal data. You may restrict the processing of the User's personal data in at least one of the following circumstances:

The User's personal data is inaccurate (in this case, the processing of the personal data will be limited until the accuracy of the data is verified);
The User's personal data is processed unlawfully, but you do not consent to the deletion of the User's data;
The User's personal data is necessary for the establishment, exercise or defence of legal claims;
The User's personal data is processed if the User objects to such processing (Processing will be restricted on this basis until it has been verified whether the reasons for which the Company processes the User's personal data override the User's).
The User may restrict the processing of the User's personal data in the following ways:
By sending a request to the Company by email to: info@ernesto.lt;

 

Withdrawal of consent

 

You may withdraw your consent to the processing of your personal data at any time. You can withdraw your consent in several ways:

By sending a request to the Company by email to: info@ernesto.lt;

 

What is the right to data portability? How to exercise it?

The right to data portability means that the User is allowed to receive, in a structured, commonly used, computer-readable and interoperable format, the personal data that you have provided to us and that are processed by the Company by automated means. Subject to technical feasibility and at the request of the User, such User Data may be transmitted directly to another person identified by the User.

You may make a request for the provision or transfer of User Personal Data in a structured format in the following ways:

By sending a request to the Company by email to: info@ernesto.lt;

 

Requesting the exercise of rights

You may submit requests to the Company in relation to the processing of the User's personal data in the following ways:

By sending a request by email to: info@ernesto.lt;

We identify the User in our system by the User's email address. When submitting a request to the Company by one of the above methods, please always indicate the email address of the User in respect of which the information is collected. If the User does not provide an email address, or if it does not match the email address of the person making the request, we will not be able to properly identify the User and provide the information requested by the User or to fulfil the User's request.

If the User believes that the User's rights have been violated, the User may contact the State Inspectorate for Personal Data Protection for the enforcement of his/her rights.

 

Cookies

A cookie is a small text file that is sent to a User's device when the User visits a website. A cookie helps the Company to recognise the User's device and helps the Company to improve the functionality of the Company's website and to facilitate its use. The Company also uses the cookie to personalise the User's browsing experience and the content displayed and to provide suggestions that are relevant to the User. The cookie analyses the User's browsing history and is used to enable the User to use the Company's services, for statistical analysis purposes and to provide the User with commercial and promotional offers. The User's personalised browsing data, which is not personally identifiable, may be transmitted to advertising service partners.

Technical cookies. Technical cookies help to display the content of the website and mobile application on the User's device. Technical cookies are necessary for the proper functioning of the website. Without them, it is not possible to make full use of the Company's website. Technical cookies also ensure that the User's consent will not be required each time he/she visits the ernesto.lt website.

These cookies do not collect information about the User that is used for sales or marketing purposes.

Functional cookies. Functional cookies are designed to improve the functionality of the website and to make the website user-friendly and effective for the User. Functional cookies may be used to store the language of the website chosen by the User, and, at the User's request, functional cookies are used to automatically remember the User's registration details, to store the User's shopping basket and to perform similar functions to support the operation of the website chosen by the User.

These cookies do not collect information about the User that is used for sales or marketing purposes.

Analytical cookies. Analytical cookies are used by the Company to get to know the visitors of the ernesto.lt website better so that we can tailor the operation of the Company's website to the User's needs and preferences as efficiently as possible. The information collected by analytical cookies is generic and not personalised. The information from analytical cookies may be used to display the most popular products viewed, to provide information about the most relevant products at the moment and to provide other useful information to the User while browsing. Analytical cookies may also be used to evaluate the targeting of the Company's advertising campaigns.

Targeting (commercial) cookies. We use targeted (commercial) cookies to personalise the User's browsing experience and the content displayed to the User. Targeting cookies analyse browsing history and use this data to provide the User with commercial offers.

Cookies are used to transmit information over an electronic communications network. The User may delete or block all or part of these Cookies by means of the browser settings, but in this case some of the functions of the ernesto.lt website may not work.

You can control Cookies through the settings of the browser you are using by selecting which Cookies you wish to accept and which you wish to delete. You can refuse cookies at any time by deleting them from the browser in which they are installed. The location of cookie management depends on the browser used by the User. To learn more about how to manage or remove cookies installed in your browser, please visit the web page of the browser you are using.

The User may also revoke his/her consent to the use of cookies at any time by submitting a request to the Company by e-mail to ernesto.lt. By withdrawing your consent to the use of cookies, you must also delete the cookies installed in your browser.

It is important to be aware that if you refuse technical, functional and analytical cookies, you will not be able to use the website, so we do not recommend deleting or blocking cookies.

 

Other provisions

This Policy may be updated by the Company. The Company will inform the User of the updates by providing a new version of the Policy on the website, together with the dates of the corrections made.

Users understand that by continuing to use the Website after updates to the Policy have been made, they acknowledge that they have read and agree to future changes.

If any provision of the Policy is held to be invalid or unenforceable, that provision shall not affect the legality and validity of the remaining provisions of the Policy.

This Policy shall apply from the date of its publication on the Company's website.

Privacy Policy updated - March 2025.